Reach Rental

Refund & Cancellation Policy

Effective date: July 26, 2026

Reach Rental - Flexible Booking Terms

General Policy

We understand that plans can change. Our cancellation policy is designed to be flexible while ensuring vehicle availability for all customers. Please read the following terms regarding refunds and cancellations for Pay Now / Deposit reservations.

  • Refunds are processed to the original method of payment.
  • Processing times may vary depending on your bank or credit card issuer (typically 3-5 business days).
  • Prepaid rates cannot be combined with other promotional offers unless specified.

Cancellation Policy

Most Flexible

48+ Hours Before Pickup

You may cancel your reservation for free.

  • Full Refund: 100% of your deposit or prepayment will be refunded.
  • No cancellation fees apply.
Late Cancellation

Within 48 Hours of Pickup

Cancellations made less than 48 hours before the scheduled pick-up time are subject to a deduction.

  • Deposit / First $200: Non-refundable, but will be converted into Store Credit for your next booking.
  • Amount over $200: Any prepayment exceeding $200 will be refunded to your original payment method.
Non-Refundable

After Scheduled Pickup Time

Cancellations made after the scheduled pick-up time are not eligible for a refund or credit.

The entire deposit or prepayment amount will be forfeited.

No Shows & Lost Rentals

A "No Show" occurs if you fail to pick up the vehicle at the scheduled time without prior cancellation notification.

Policy: No refunds or credits will be issued for No Shows. The full deposit or prepayment amount will be retained as compensation for holding the vehicle.

If you expect to be late, please contact us immediately. We will hold the vehicle for a grace period, but availability cannot be guaranteed for significant delays without notice.

Modifications

Changes to a reservation (e.g., date, time, or vehicle type) must be requested before the 48-hour cancellation window to avoid fees.

  • Price Adjustment: Modifications may result in a rate change based on current pricing and availability.
  • Availability: All changes are subject to vehicle availability.
  • Lead Name: The primary driver's name cannot be changed. You must cancel and re-book if the driver changes.

Early Returns

We are unable to issue refunds for unused days if you choose to return the vehicle earlier than the scheduled drop-off date. Rental days are calculated based on 24-hour periods.

Contact Us

If you have any questions about this Refund Policy, You can contact us: