Frequently Asked Questions

A valid driver’s license for the primary driver. Chinese/International licenses accepted; non-US licenses must also show passport and visa page. Booking info must match your ID.

Generally 21+. Under 21 must provide personal full-coverage insurance (Liability, Collision, Comprehensive) that covers rentals; otherwise we cannot release the car.

Yes—see our Change/Cancellation Policy.

Basic Insurance: Third-party liability + collision; $2,500 deductible/incident; personal effects not covered. Full Coverage: $0 deductible, theft & collision covered; void if rental terms are violated or if the driver is unlisted.

Yes. It must be full coverage (Liability + Collision + Comprehensive) and explicitly cover rental cars and all listed drivers; proof verified at pickup. Credit-card “rental insurance” is not accepted.

Ensure safety and call police. Collect: 1) Other driver’s license; 2) Their insurance card; 3) License plate photo; 4) Photos of damage; 5) Location. Then contact our customer service promptly.

Rentals under 30 days: credit-card pre-authorization (not a charge). We submit release within 3 business days after return. Rentals 30+ days: a deposit is charged; we reconcile and initiate refund within 3 business days after return.

If incurred: damage/deductibles, cleaning/deodorizing, violations & tickets, tolls, excess mileage, overtime, delivery/pickup & parking, fuel or EV charging, etc.

See our Pickup Guide.

Self-service pick-up/return available where applicable. If changing return time, please contact us early.

For Greater Los Angeles, long-term rentals may request door-to-door service. Ask customer service for details.

As shown on your booking (e.g., Unlimited or 100 miles/day, $1/mile over). Refer to your booking page.

Gas cars: full-to-full. EVs: return at similar state of charge. Shortfall is billed at actual top-up cost (no service fee). Some networks charge idle/overstay fees—follow station rules.

Vehicles support plate-based electronic tolling (e.g., FastTrak). We advance tolls/platform fees and settle after return at actual cost without service fee.

Except for economy class, we try to honor specific requests. If fleet logistics prevent it, we provide a similar class/price vehicle or a complimentary upgrade.

Yes. Extra drivers must meet the same ID/age/insurance requirements. Child seats available—please reserve in advance.

Charge outside peak hours when possible and watch for idle/overstay fees. Return with similar charge to pickup.

No smoking or vaping—cleaning/deodorizing fees apply if violated. Pet policy per your booking; cleaning fees may apply.

Interstate travel is generally allowed (see your booking). Mexico/Canada are not permitted. For long trips, please inform us in advance.

Do not leave valuables or visible items in the car. Smash-and-grab thefts occur in some areas; personal property is typically not covered by vehicle damage insurance.

Please contact our customer service immediately. In the Los Angeles area we partner with AAA for 24/7 roadside assistance (per your plan) and can arrange nearby repair or a replacement vehicle.